The work before the transport
Alexander Krieg and Boris Gloger discuss customer enquiries, clarification work and AI in preparing quotations.
Insights
Perspectives on AI and everyday logistics work.
Short articles to help you understand how AI can support day-to-day operations.
Why order clarification is a good starting point for AI in logistics
An inbox full of incomplete orders offers a practical way to test whether AI can help your operations.
What the clarification burden costs a dispatcher every day
Searching for missing details, checking PDFs and chasing status updates take time before a decision can be made.
Operational AI needs process knowledge
Useful AI in logistics starts with understanding data, documents and exceptions.